Disaster Information

No matter how careful you are, there is always a possibility that you may unexpectedly get into an accident or get sick. Stay calm in the event of an emergency by checking what services and facilities are available, then enjoy a relaxing and safe stay in Hamamatsu.

Japan Visitor Hotline

JNTO provides phone consultation services that are available 24 hours a day, 365 days a year so international visitors can ensure their security and safety even during times of emergency. These services are not only available during emergencies, but also can be used for general tourist information. Please don't hesitate to utilize the services available to you if you run into any issues. Language support is available in English, Chinese, Korean, and Japanese.

Phone Number: 050-3816-2787
From Overseas: +81-50-3816-2787
Service Hours: 24 hours a day, 365 days a year
Available Languages: English, Chinese, Korean, Japanese
Covered Services: Support and assistance during emergencies (accidents, illnesses, etc.), natural disasters, and general tourist information

Should you get sick or injured

No matter how careful you are as you enjoy your trip, you may unexpectedly get sick or injured. Should such unexpected events occur, you can minimize damages by calmly responding to the situation even while you're in an unfamiliar place overseas. Find out what reliable services and facilities are available to you around Hamamatsu City.

●Foreign language-speaking medical institutions around Hamamatsu City

Find out which medical institutions around Hamamatsu City have multilingual support.

●Medical institutions in Japan

Make efficient use of the Multilingual Medical Questionnaire and medical translation services, and you may be able to see a doctor at your nearest medical institution.
Medical institutions in Japan do not have general practitioners. Instead, patients are seen by a medical specialist according to their symptoms.
If you do not know where to go for your exam or have any uncertainties, please contact Shizuoka's consultation services.

What to do when you're in trouble

Please dial the numbers below if you witness or become involved in any accidents or problems during your trip.


You can contact the police in Japan by dialing 110. If you get into an accident or run into trouble, contact the police first instead of attempting to resolve the matter yourself.

●Fire / Ambulance(119)

Dial 119 if you witness and/or encounter a fire or accident. When notifying the authorities, please speak in Japanese or get help from someone nearby that is able to speak Japanese.

119 Language Support

119 language support is provided with three-way simultaneous interpretation via an over-the-phone interpreting center. Support services are available in all major languages 24 hours a day and 365 days a year through an over-the-phone interpreting center so that services are swiftly and accurately provided when a 119 report is made by a foreigner or when a foreigner is present at the scene of an active emergency.

Emergency VoiceTra

Emergency VoiceTra not only has everyday speech translation features, but also registers phrases in conversation that are very commonly used in emergency settings as fixed phrases. This allows for smooth communication in foreign languages through speech and screen text.

Natural Disasters

Japan is completely surrounded by the ocean and much of this nature-rich country is mountainous. The city of Hamamatsu may possess a beautiful lakefront, but this same lake can also pose as a threat in times of emergencies. Protect yourself by having proper awareness of disaster prevention and how to respond when the time comes.

●Jishin SOS HICE

A multilingual disaster prevention app offered by Hamamatsu City. Indispensable features such as a map with evacuation shelters and disaster emergency hospitals, what measures to take when dealing with a disaster, and more are integrated all in one app.

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